So DHL Express (Canada) Ltd. just delivered my latest order of Duilleog from CreateSpace. I had ordered from them many times whilst in the US and never blinked. Today I was met at the door by the DHL dude demanding $18.35 CAD for me to take possession of my books. I said, “Wuh?”and then paid while complaining the entire time.
Then I examined the invoice. I paid $44.98 for six books from Amazon. The GST/PST/HST they charged me was $2.25. That seems reasonable and is perfectly in line with duty rates of 5% for books being imported into Canada.
The remainder of the amount was $11.30 for a “Processing Fee” and $4.80 for a “Transaction Fee” (those amounts include GST). That means that on top of the $2.25 duty I also paid $16.10 in fees. That, my friends, is BLACKMAIL, pure and unadulterated. You see, I cannot take possession of the books unless I pay on the spot for their fees. They hold the box firmly unless I succeed to their demands and pay their ransom. Once paid the goods are handed to me with a smile.
This is criminal. I have no doubt of that in my mind. In essence I paid over 6 times the duty just so this company can deliver the goods. This is on top of what I already paid to Amazon to ship and handle my order. I feel dirty and angry and I have no recourse, or method to dispute the charges. No power at all.
I called their 1-800 number for an explanation. “Someone will call me tomorrow,” they said. I now suspect some thug will pistol whip me as I walk down the street to work, toss me in the back of a panel van, and I will wake up under a glaring light, tied to a chair.